Comments, compliments, complaints
We want to hear from you about your views on the services that the council provides
Tell us if you are not satisfied
We work hard to make sure we treat everyone fairly and equally but sometimes things can go wrong. Tell us when this happens and we'll aim to put it right.
- Corporate complaints procedure
- How to make a complaint about a conduct of a councillor
- Online Form:
Comment, compliments, complaints
You can make a complaint if you think we have:
- Not delivered a service within the time we promised
- Not done something we should have done
- Delivered a service below standard
- Failed to follow the correct procedure or policy, or
- Behaved in an unsatisfactory or unprofessional way.
and tell us if you are impressed.
Positive comments and compliments can be as useful as negative ones in helping us plan our services. As with the complaints procedure, contact the service area concerned in the first instance.
If you do not know who to contact
- Tel: 020 8359 2000 or
- Email: first.contact@barnet.gov.uk
- Text (SMS): 07781473279
- Online form: Comment, compliments, complaints
Compliments regarding individual members of staff will be sent to their line manager and details will be recorded on file.
Our approach to comments, compliments or complaints
- It is your right to make comments, compliments or complaints
- Your views matter
- All formal complaints or comments will be thoroughly and fairly investigated
- If we are at fault we will attempt to put things right
- No one will be treated less favourably because they make a comment or complaint.
