Other help
Councillors
To find out how you can contact your elected councillor, or:
First Contact
Hendon Town Hall
The Burroughs
Hendon
London, NW4 4BG
- Tel: 020 8359 2000
- Email: first.contact@barnet.gov.uk
Other elected members
Local Government Ombudsman
The Local Government Ombudsman is an independent person who investigates complaints against local authorities.
The Ombudsman will usually investigate your complaint after you've been through the council's complaints procedure. More information and contact details for the Local Government Ombudsman
Commission for Social Care Inspection
Organisations who run care homes, adult placement and supported living schemes, and who provide home care are regulated by the Commission for Social Care Inspection.
You can raise any concerns you have about regulated services directly with them:
Commission for Social Care Inspection
North London Office
Solar House
282 Chase Road
Southgate
London N14 6HA
- Tel: 0845 015 0120 or 0191 233 3323
- Textphone (minicom): 0845 015 2255 or 0191 233 3588
- Email: enquiries@csci.gsi.gov.uk
- Web: www.csci.org.uk
Services that the Council funds from other service providers
Barnet Council funds many services that are run independently of the Council. These include home care, care homes and housing-related support services.
If you want to make a comment, compliment or complaint about these services, we encourage you to tell the service provider directly.
We understand that some people are worried about sharing concerns and complaints with service providers and may worry about the possible effects. In these cases you can contact us.
We will write to you, within 10 working days, to confirm that we have received the information you have sent us and to ask for your permission to contact the provider on your behalf.
We will ask the provider to investigate and to respond to us in relation to your complain.
We require all providers who are funded by the Council to have clear complaints procedures.
When we receive their response we will forward it to you.
In addition, we are responsible for making sure that providers met the contractual standards we have set with them.
If anything you have said tells us that the provider may not be meeting those standards we will tell them what they must do to put things right.
