London Borough of Barnet

Online forms: Comments, compliments and complaints

What is a comment?

If you want to share about any aspect of our services please let us know.

What is a compliment?

You can log a compliment if you think we did something well.

What is a complaint?

A complaint is any expression of dissatisfaction of our services.

In some cases, we may ask that you request a service from us first, before making a complaint. For example reports of potholes, noise or anti-social behaviour. You can request a highways service at FixMyStreet or through the Environmental Health Team.

How long will my complaint take to resolve? 

There are three stages within the council's Corporate Complaints Policy. Each stage has a different response time, as follows: 

  • At Stage 1, your complaint will be responded to within 10 working days. 
  • At Stage 2, your complaint will be responded to within 20 working days. 
  • At Stage 3, your complaint will be responded to within 30 working days. 

Please see Corporate Complaints Policy for further details.

Exceptions 

We offer separate procedures for feedback on Parking Tickets, Schools, customer web feedback and Planning Applications.

Please note: for website security reasons, this form will time out after 30 minutes. Data you add will not be automatically saved beyond this time limit, unless you are a registered barnet.gov.uk user.