Housing Benefit Team performance

How quickly are we assessing new claims and changes of circumstance?

The time taken is the number of calendar days (including weekends and public holidays) from when we were first notified  of a claim  or a change of circumstances  to the date it was assessed and completed.

Average number of days taken to assess : Performance December 2011 Performance for three months
(October 2011 to December 2011)
Target
New claims 14.98 days 16.50 days 18 days
Change of circumstance 6.3 days 7.08 days 8 days







email icon Email this pageLast modified by: Siobhan Leggett on 25/01/2012


Contact

Address
North London Business Park (NLBP)
Oakleigh Road South
London
N11 1NP
Phone Number
020 8359 2111
Text Number (SMS)
07781 473279
Fax Number
0871 911 6101
Typetalk
18001 020 8359 2111
Email
benefits@barnet.gov.uk