Housing Benefit Team performance
How quickly are we assessing new claims and changes of circumstance?
The time taken is the number of calendar days (including weekends and public holidays) from when we were first notified that a claim was being made, to the date it was assessed and completed.
| Average number of days taken to assess for | Performance 2006/7 | Target 2007/8 | Performance April to November (YTD - year to date) | Performance November 2007 |
|---|---|---|---|---|
| New claims | 78.23 days | 35 days | All claim types 29.52 days | All claim types 24.17 days |
| Change of circumstance | 42.67 days | 15 days | All claim types 14.95 days | All claim types 9.78 days |
| Average number of days taken to assess a new claim for | Performance April to November (YTD) | Performance for November 2007 |
|---|---|---|
| Council Tenants | 22.22 | 15.11 |
| Housing Associations | 22.56 | 17.84 |
| Private Tenants | 32.46 | 26.83 |
| Council Tax Benefit | 30.52 | 26.12 |
| Average time taken to assess a new claim - all claim types | 29.52 | 24.17 |
| Average number of days taken to assess a change of circumstance for | Performance April to November (YTD) | Performance for November 2007 |
|---|---|---|
| Council Tenants | 15.41 | 10.39 |
| Housing Association | 13.68 | 9.95 |
| Private Tenants | 15.22 | 9.86 |
| Council Tax Benefit | 15.12 | 9.51 |
| Average time to assess a change of circumstance - all claim types | 14.95 | 9.78 |
