Housing Benefit Team performance
How quickly are we assessing new claims and changes of circumstance?
The time taken is the number of calendar days (including weekends and public holidays) from when we were first notified of a claim or a change of circumstances to the date it was assessed and completed.
| Average number of days taken to assess : | Performance December 2011 | Performance for three months (October 2011 to December 2011) |
Target |
|---|---|---|---|
| New claims | 14.98 days | 16.50 days | 18 days |
| Change of circumstance | 6.3 days | 7.08 days | 8 days |
Email this pageLast modified by: Siobhan Leggett on 25/01/2012