Housing repairs - emergency out of hours repairs
Are you a council tenant and do you need to report an emergency repair out of normal working hours?
Gas repairs
- Tel: 020 8359 4567
For more information please visit the Barnet Homes website.
- Please note: If you think you have a gas leak call National Grid UK Freephone: 0800 111 999
For other emergency out of hours repairs
If you are in need of an emergency out of hours repair, please call Barnet Homes freephone number 0800 359 2000. You will need to give as much information as possible about the emergency with your name, address and phone number.
What happens next?
You will get a call back from the duty manager within an hour of reporting the emergency. Advice on how to control the situation will be given to you until a contractor can get to you.
Will the repair be carried out the same day?
The duty manager may decide that the repair is not necessary until the next working day and explain why. If this is the case, the Repairs Reporting Centre will ring you the next day to tell you when the contractor will be coming.
Has your heating failed?
If your heating has failed during winter, or you are over 60 and the weather is cold, we will lend you portable electric heaters if the repair can not be carried out within 24 hours.
Do you want to make a complaint?
If you are not happy about services provided by Barnet homes, you can let us know:
- Complaints form
- Freephone: 0800 3895225
- Email: talk2us@barnethomes.org
- Write to: Barnet Homes, Complaints Team, 1255 High Road, Whetstone, London N20 0EJ
- In person at our offices or to any of our staff
Your complaint will be recorded and investigated.
