London Borough of Barnet

Contact details for customer-facing departments

Woman working behind a desk in an office

First Contact

Not sure who to contact in the council? Contact us and we will identify the correct service or person you are looking for.

Tel: 020 8359 2000
Email: first.contact@barnet.gov.uk
Fax: 020 8359 4156

Monday – Thursday: 9am – 5:15pm
Friday: 9am – 5pm

North London Business Park (NLBP)
Oakleigh Road South
London
N11 1NP

Street-based Services

Refuse collection

  • potholes
  • graffiti.

Tel: 020 8359 4600
Email: first.contact@barnet.gov.uk
Fax: 020 8359 4156

Parking enquiries

Queries on a parking or bus lane penalty charge notice (PCN):  

Email: barnet@nslservices.co.uk
Post: Barnet Parking Services, PO Box 4894, Worthing BN11 9WT 

Other parking queries:

Tel: 020 8359 7446
Email: parking.permits@barnet.gov.uk

Abandoned vehicle queries:

Tel: 020 3375 4242 

Planning and Licensing advice

  • advice on how to make an application for a licence
  • questions regarding charges
  • to follow up an existing application.

Tel: 020 8359 3000
Fax: 020 8359 4156
Email: first.contact@barnet.gov.uk

Children’s Services

FYI (Families & Young People’s Information Service)
Tel: 020 8359 7998
Email: fyi@barnet.gov.uk

School Admissions
Tel: 020 8359 7651 
Email: school.admissions@barnet.gov.uk

Assisted Travel

For general enquiries regarding applications for Blue Badges, Freedom Passes and Taxi Vouchers.
Tel: 020 8359 4131
Email: assisted.travel@barnet.gov.uk

Out of hours emergencies

Tel: 020 8359 2000
Hours:  Mon-Thurs after 5:15pm – 9am 
Friday 5pm - Monday 9am and all bank holidays

Transparency and Open Data 

Please let us know if you have any data requests which are not met by this site already, and we will consider how we can best meet these.

EmailOpen.Data@barnet.gov.uk

Complaints

A complaint is any expression of dissatisfaction of our services.

To make a complaint:
Tel: 020 8359 2000
Email: first.contact@barnet.gov.uk
Fax: 020 8359 4156 

In some cases, we may ask that you request a service from us first, before making a complaint. For example reports of potholes, noise or anti-social behaviour. You can request a highways service at FixMyStreet or through the Environmental Health Team.

How long will my complaint take to resolve?

There are three stages within the council's Corporate Complaints Policy. Each stage has a different response time, as follows:

  • At Stage 1, your complaint will be responded to within 10 working days.
  • At Stage 2, your complaint will be responded to within 20 working days.
  • At Stage 3, your complaint will be responded to within 20 working days.

Please see Corporate Complaints Policy for further details.

First Contact

Address:
North London Business Park (NLBP), Oakleigh Road South, London N11 1NP

Tel: 020 8359 2000

Fax: 0870 889 7458