London Borough of Barnet

Alarm services

Alarm services in Barnet

Services and equipment are available to support your safety and independence in your own home or of someone you care for. In Barnet we have the Assist alarm service and Telecare.

Assist alarm service

The Assist alarm service is an emergency service that provides a 24-hour, 365-day-a-year monitoring and response service. It can support people of all ages including the elderly, disabled and those suffering from domestic violence.  

The service is provided by Barnet Homes and involves a cord or button-style monitor connected to a response centre. When you activate the alarm, this alerts the response centre where trained staff will be on hand to help and reassure you.

This service allows you to continue to live independently in your own home or sheltered housing with the knowledge that help is at hand if needed.

How can I get an Assist alarm service?

You can contact the Social Care Direct team for an assessment to see if you qualify for financial support from the council towards the alarm. If you already have a social worker, they will also be able to give you further information about the service. 

  • See our needs assessment page for details on our assessments process
  • Social Care Direct: 020 8359 5000 

Telecare equipment 

Telecare equipment provides a home safety and personal security system to enable people to live independently in their own homes. It also reassures carers that the person they care for is safe.

Social Care TV: Telecare - providing more personalised care. Film produced by SCIE (Social Care Institute for Excellence). More information

How does it work?

Telecare uses state of the art technology which is linked to 24-hour response centre, to monitor and detect potential crisis situations. Should a sensor be activated, a message is sent to the centre where trained staff  notify the most appropriate person/s that assistance is needed. This could be a family member, neighbour, doctor or emergency services.

Who is it for?

Telecare can be useful to anyone young or old who needs some extra support to stay safe when living independently. This could include:

  • older people - especially those who have just been discharged from hospital and need some extra reassurance or people with dementia
  • disabled people
  • people with learning disabilities
  • people at risk of domestic violence or repeat victimisation

What are the benefits of Telecare?

  • provides support and reassurance for carers
  • gives confidence to vulnerable people
  • enables people to stay independent and safe at home
  • helps people who fall or have accidents
  • helps to prevent admission to and assist discharge from hospital
  • provides a rapid response to crisis situations

What kind of equipment is available?

A flexible range of Telecare sensors and detectors is available, including:

  • personal trigger - a call for help can be raised from anywhere in the home or garden
  • bogus caller button - fitted near a door, this discreet button can be used to call for assistance at the 24- hour response centre when a stranger requests entry to your house
  • smoke detector - the radio additional protection raises an instant alarm call to the response centre
  • fall detector - automatically detects a serious fall and raises an alert at the response centre
  • flood detector - this neat radio sensor provides an early warning by alerting the response centre of potential flood situations in the home

How can I get Telecare equipment?

Anyone can purchase Telecare equipment themselves by contacting one of the equipment providers from our directory.

To have Telecare equipment provided to you by us, you must qualify for a service. To find out if you are eligible for Telecare equipment contact Social Care Direct, they will carry out an assessment and discuss your options with you.

If you already have a social worker, they will also be able to give you further information about the service.

Social Care Direct

For all enquiries about Adults and Communities

North London Business Park (NLBP) Oakleigh Road South, London N11 1NP

SMS: 07506 693707

Tel: 020 8359 5000

Living Made Easy

Living Made Easy provide specialist advice about purchasing telecare equipment and can recommend equipment to suit your needs.

Tel: 0845 130 9177

Free Fire Safety Check

Request a free home fire safety visit, and where appropriate a free fire alarm fitting

Tel: 020 8555 1200
Textphone: 020 7960 3629