Our Civil Enforcement Officers (formerly known as Parking Attendants) enforce most parking restrictions on the borough's roads.
The restrictions we enforce include:
- yellow-lined waiting and loading restrictions including match day restrictions at Barnet (Underhill) Stadium
- parking bays - e.g., resident, business, disabled and doctor parking bays
- council-run public car parks
- the London-wide prohibition on parking on footways, verges, etc.
- a borough-wide overnight commercial vehicle waiting restriction
- mandatory school keep clear markings
- pedestrian crossing zigzags
- motorcycle parking areas
- loading places
- restricted bus stops
- parking in a car park when it is closed
- re-parking in the same parking bay within an hour of leaving
- parking adjacent to a dropped kerb
- parking more than 50 cm from the edge of the carriageway if not in a designated parking space
- using a vehicle in a car park or on the street to sell or advertise the sale of goods.
The enforcement team can be contacted on 020 3375 4242 from 07:00 to 23:00, Monday to Friday. 08:00 to 23:00 on Saturdays and 09:00 - 23:00 on Sundays. These calls will be answered by officers who will note the details and later contact a duty Civil Enforcement Officer. Outside these hours, please call the Metropolitan Police on their non-emergency number 101.
If the issue you wish to report to the Council is not listed above please contact our Customer and Support Group on 020 8359 2000. The Customer and Support Group can be contacted 09:00 to 17:15, Monday to Thursday and 09:00 to 17:00 on Fridays. You can also contact them by email on email@example.com.
We do not enforce:
- on private land - as this is a matter for the landowner
- on most housing estates
- on red routes, red route clearways, and parts of some side roads adjoining them - as these are controlled by Transport for London
- dangerous or obstructive parking - which is a matter for the police
Bank holiday and public holiday enforcement
|Parking type||Bank holidays||Christmas Day|
|Across a dropped kerb||Yes||No|
|All council car parks||No||No|
|Double yellow lines||Yes||No|
|Pay and display bays||No||No|
|Single yellow lines||Yes||No|
|Zigzag lines (white)||Yes||Yes|
Drivers are responsible for checking all signage in the vicinity of their desired parking location and must ensure that they are legally parked before leaving their vehicles.
Civil enforcement officers (formerly, Parking Attendants)
Civil Enforcement Officers carry digital cameras and use them to take images of vehicles that are parked in contravention. These images will be used as supplementary evidence gathered by the Civil Enforcement Officer within the appeals process.
- To view images of the contravention you will need both the Penalty Charge Notice (PCN) Reference and the Vehicle Registration Mark (VRM).
- Vehicles disregarding restrictions may be issued with a Penalty charge notice (PCN).
- PCN charges changed across London on 15 April 2011, with drivers penalised according to the seriousness of the contravention. Within the London Borough of Barnet penalty charges are now:
- £110 for higher rate penalties
- £60 for lower rate penalties and,
- £130 for bus lane contraventions.
- there will still be a 50 per cent discount for paying the charges before the expiry of 14 days from the date the penalty charge notice was issued.
- civil enforcement officers issue penalties on the basis of what they see. If you feel that a penalty has been wrongly issued (for example you may have been unloading where permitted, but out of sight of the parking attendant at the time) you can make a representation to the council
- in some parts of the borough we also enforce contraventions of bus lanes by camera - please do not drive in bus lanes during operational hours
- we patrol controlled parking zones and some busy main routes on foot, and also have officers on motor scooters to cover the whole borough and to provide a quick response to enforcement requests.
We do not link numbers of penalties issued with pay or any other incentives. There are no "targets" for the number of tickets a Civil Enforcement Officer must issue. We simply require that our officers, when on duty, issues penalties to vehicles observed in contravention.
Uniforms are worn to ensure officers are easily recognised. The uniform includes an identification number, and the words "Civil Enforcement Officer" and "Barnet Council".
Why we enforce parking restrictions
We introduce various parking management measures such as parking places and waiting restrictions in order to:
- ease congestion caused by inconsiderate parking
- help with road safety
- assist disabled users of vehicles
- provide parking for specific users (such as residents, businesses, or blue badge holders)
- increase the turnover of parking to help visitors, clients of businesses, and shoppers to park
- provide facilities for loading and unloading.
Bus lane enforcement and CCTV cameras
Vehicles seen entering a bus lane during the restricted hours will be issued a Penalty Charge Notice (PCN).
Enforcement is carried out by CCTV cameras during the following times, Monday to Saturday 7am-10am and 4pm-7pm.
The bus lanes along the A5 road are enforced by the London Borough of Barnet and are not on the Transport for London red route, therefore CCTV enforcement will continue unaffected. Please note this includes all bank holidays with the exception of Christmas Day (public holiday).
We consider it is appropriate to use CCTV for the enforcement of contraventions under the London Local Authorities Act 1996 in relation to bus lanes as it is the only effective means of enforcement available. The absence of CCTV enforcement would result in drivers using bus lanes thus reducing the beneficial effect for public transport users during operational hours.
Drivers should be aware that our CCTV operational procedures are designed to reduce the possibility of drivers receiving a Penalty Charge Notice for very minor contraventions, while identifying those who blatantly flout restrictions.
We are committed to delivering a good quality service and working with the community. All our Civil Enforcements Officers are properly trained in customer care and are there to help advise people as well as to enforce the restrictions.
We aspire to high standards but if you feel that a Civil Enforcements Officer has not met such standards and want to make a complaint regarding the service we provide please email First Contact.