People who use services and carers are experts in their own care and support needs.
We want to encourage as many 'customer experts’ as possible to work with us to help shape and improve the services we provide and how they are run.
There are many ways that you can have your say on health and social care services in Barnet and get involved with our work.
We regularly engage with residents on any potential developments to services using a range of activities including our:
If you would like to help shape and develop future support services in Barnet and provide feedback on our current services, you can become a member of our People Bank.
You can be involved as much or as little as you like. You can choose your areas of interest and the types of activities you would like to get involved in. Anyone who has experience of or an interest in adult social care is welcome to join, and we will provide support where necessary so that you can participate.
To apply to become a member, please complete an online form.
The Council hosts the Barnet Health and Wellbeing Partnership Boards, which help feed into the strategic direction of Adults and Services service provision for different types of service user, e.g. older adults, disabled people, family carers and people with mental health problems.
Each Board has user and carer representatives, and membership from a range of local voluntary and statutory health and social care organisations. See our partnership board pages for more information and how you can get involved.
Other ways to tell us what you think
You can use the customer experience procedure to give us your comments, complaints and compliments about the services you receive.
We also send out surveys to people who receive services and carers on a variety of topics. Every year we conduct an annual adult social care survey on behalf of the Department of Health.
You can also influence how we deliver our services within Adults and Communities through a number of voluntary organisations in the borough who advocate on behalf of disabled and older people.
Healthwatch Barnet enables residents to share their views about health and social care services. Anyone who uses health and social care services can become a member and help investigate, report on and shape services.
Organisations such as Barnet Centre for Independent Living, Barnet Voice for Mental Health and the Barnet Seniors’ Assembly also have a role to challenge the way in which services are delivered. See our online directory and the pages which follow for their details.