Housing Benefit: how to claim
If you’re not claiming other benefits
You’ll need to make a new claim. The process is on this page.
If you are claiming other benefits
Contact Jobcentre Plus to claim Housing Benefit with your claim for the following benefits:
- Employment and Support Allowance
- Income Support
- Jobseeker’s Allowance
Jobcentre Plus will send details of your claim for Housing Benefit to us.
Telephone: 0800 055 6688
Textphone: 0800 023 4888
Monday to Friday, 8am to 6pm
If you’re claiming Pension Credit
Contact the Pension Service to claim Housing Benefit with your claim for Pension Credit.
The Pension Service will send details of your claims for Housing Benefit to us.
Telephone: 0800 99 1234
Textphone: 0800 169 0133
Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm
Your benefit starts as soon as when we receive your claim
Always make a claim for benefit as soon as possible, as any delay can mean you’ll lose money. Even if you don’t have all the evidence we need to support your claim, you should send the claim form back to us with a letter explaining why the evidence is missing. We’ll start to process your claim while we are waiting to receive the missing evidence.
We usually award benefit from the Monday after the day we receive your claim. Sometimes we can pay benefit from an earlier date if you have a good reason for not claiming earlier - this is called backdating
What you need to know
You might also be able to claim backdated housing benefit
You can claim in advance by up to 13 weeks (or 17 weeks if you’re aged 60).
For example, because you’re moving, you won’t usually get any money before you move.
Appeal a decision
You can ask us for a Housing Benefit decision to be reconsidered by writing to:Housing Benefit
London Borough Barnet
P.O. Box 2016
Housing Benefit: make a new claim
This is the process for making a claim for Housing Benefit if you aren’t claiming other benefits.
There is a different process to claim Housing Benefit if you are claiming other benefits, which is at the top of this page.
1. Book an appointment
020 8359 2111
Monday - Friday 9am to 4.30pm at:
1255 High Road
Burnt Oak Library
2. Collect documents and evidence
You’ll have to provide the following original documents for all adults living in your house. Unfortunately, we can’t accept copies.
Proof of identity
One of the following for each member of your household:
- Birth certificate, marriage certificate
- Passport or National Identity Card
- Driving licence
- Residence permit or Immigration and Nationality Directorate Travel Document
Proof of your National Insurance number
- One of the following for you and your partner:
- P45 or P60
- Letter from the Inland Revenue about tax
- Pay slips
- Letter from the DWP
- National Insurance card
Proof of income
All that apply:
- Payslips from the last five weeks if paid weekly, or last two months if paid monthly
- Trading accounts for the last financial year if you are self-employed. Or accounts for the period you have been trading if less than one year
- Student grant / Loan letter showing amount paid
- Award letters for any state benefit, pension or tax credits received
- Maintenance payments and proof of child benefit
Savings and capital
All that apply:
- Bank, building society or Post Office passbooks / statements for the last 2 months for all accounts held
- Share certificates or dividend statements for stocks or shares or bonds
- Property held in the UK or abroad
- Evidence of any other savings and capital must be declared and supporting evidence provided
Proof of rent
One of the following:
- Tenancy agreement signed by yourself and your landlord.
- Rent book
Proof of address
One of the following:
- Recent (within one month of claiming) utility bill or bank statement showing your current address
- Letter from your landlord / agent confirming the exact date you moved in
Proof of childcare paid, showing the name and address of the care provider, the hourly rate, when care is provided, and the carers Ofsted registration number
The form comes with notes to help you fill it in.
4. Attend your appointment
You’ll need to bring:
- all of the documents in step 2
- your completed claim form
The Benefits Officer will ask you about your circumstances and process your Housing Benefit and Council Tax Support claim.
Your original documents will be copied and returned to you.
The officer will then explain the assessment to you and let you know how much Council Tax you need to pay.
The appointment will last for up to 1 hour.
You will be given a letter explaining your Housing Benefit and Council Tax Support entitlement and a Council Tax bill showing your rebate and how much you’ll have to pay (if any).
Your appointment will be cancelled and rescheduled if you fail to bring in all the original documents and evidence. This will delay the processing of your claim.