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Freedom Pass for older and disabled people

  • Adult social care

A Freedom Pass gives people free travel on buses, trains, trams, tubes and Docklands Light Rail services in London. It is paid for by us to help older and disabled people get around. 

Passes for older people in Barnet

Passes for older people are available from all post offices in Barnet and are valid for five years. When you apply for the pass at the post office, you can either fill in the form online and print it off or go directly to the post office to pick up a paper copy. When you have completed the form you’ll need to take it to the post office, along with:

  • proof of your name, age and address 
  • two passport-style photographs

A pass will then be sent to you in the post.

Freedom Passes will be available to everyone from when they reach pensionable age. As a result of changes to retirement age the earliest date you can get your Freedom Pass will depend on when you were born.

  • Try the online calculator on the London Councils website to find out when you will be eligible for a Freedom Pass

Passes for disabled people in Barnet

Passes for disabled people are available from the Assisted Travel Team at Barnet Council. In order to qualify for a pass you need to meet one of the following criteria:

  • People who are blind or partially sighted
  • People who are profoundly or severely deaf
  • People without speech
  • People who have a disability, or have suffered an injury, which has left them with a substantial and long-term adverse effect on their ability to walk
  • People who do not have arms or have a long-term loss of the use of both arms
  • People who have a learning disability that is defined as 'a state of arrested or incomplete development of mind which includes significant impairment of intelligence and social functioning'
  • People who, if they applied for the grant of a licence to drive a motor vehicle under Part III of the Road Traffic Act 1988, would have their application refused pursuant to section 92 of the Act (physical fitness) otherwise than on the ground of persistent misuse of drugs or alcohol.

If you meet these criteria and wish to apply for a freedom pass, you need to complete an online application form.

If you would like to talk to someone phone:

  • Assisted Travel Team on 020 8359 4131  

Renewing your pass

Many passes are due for renewal by the end of March. The renewal process is straight forward and has to be done via the online renewal process on London Council’s web site. If you do not have access to the internet, this is available in your local library. You should shortly be receiving a letter (if you haven’t already) with details on how to complete this process.

  • Many passes are due for renewal at the end of March.
  • All Barnet residents, who are current pass holders, will automatically have their pass renewed and will be receiving their new pass in the coming weeks and before the end of March. Please do not worry if you have not received your pass, and others have, as passes will not all be issued at the same time.
  • We are still required to confirm eligibility for everyone’s new passes.
  • We will do our best to confirm eligibility without the need for further contact, although we may need to contact some customers, after passes have been issued, and ask for up to date documents.
  • If you received your pass following a face to face assessment there is a possibility you will need to have this process repeated.

Lost, stolen or replacement Freedom Pass 

For more information or if you have lost, stolen or damaged your freedom pass contact the

  • Freedom Pass Helpline on 0845 275 7054



  • Assisted Travel Team
  • North London Business Park (NLBP), Oakleigh Road South, London N11 1NP
  • Tel: 020 8359 4131
  • FAX: 020 8359 4156

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