Comments, compliments and complaints
If you want to share about any aspect of our services please let us know.
You can log a compliment if you think we did something well or complain if you're dissatisfied with our services.
In some cases, we may ask that you request a service from us first, before making a complaint. For example reports of potholes, noise or anti-social behaviour. You can request a highways service at Report a problem or through the Environmental Health Team.
How long will my complaint take to resolve?
There are two stages within the council's Corporate Complaints Policy. Each stage has a different response time, as follows:
- At Stage 1, your complaint will be responded to within 10 working days.
- At Stage 2, your complaint will be responded to within 30 working days.
Please see Corporate Complaints Policy (PDF) for further details.
We offer separate procedures for feedback on
- Parking Tickets
- Customer web feedback
- Planning Applications and planning complaints
- Adults and Communities
- Family Services
Please note: for website security reasons, this form will time out after 20 minutes. Data you add will not be automatically saved beyond this time limit.