Comments, compliments and complaints
If you want to share about any aspect of our services please let us know.
You can log a compliment if you think we did something well or complain if you're dissatisfied with our services.
In some cases, we may ask that you request a service from us first, before making a complaint. For example reports of potholes, noise or anti-social behaviour. You can request a highways service at Report a problem or through the Environmental Health Team.
How long will my complaint take to resolve?
There are three stages within the council's Corporate Complaints Policy. Each stage has a different response time, as follows:
- At Stage 1, your complaint will be responded to within 10 working days.
- At Stage 2, your complaint will be responded to within 20 working days.
- At Stage 3, your complaint will be responded to within 30 working days.
Please see Corporate Complaints Policy for further details.
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