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Diversity Monitoring Protocol

  • Council and democracy

The purpose of the Diversity Monitoring Protocol is to assist council staff in using age, disability, ethnicity, faith / belief, gender and sexual orientation categories when collating information about service users / non-users and residents.

Diversity monitoring enables us to:

  • identify the different needs of its diverse communities
  • demonstrate how services are delivered in a fair and equal way to all out customers
  • shape new and existing services around customer needs
  • find out whether customer satisfaction rates vary between different communities


  • First Contact
  • North London Business Park (NLBP), Oakleigh Road South, London N11 1NP
  • Tel: 020 8359 2000
  • FAX: 0870 889 7458

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