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We receive a number of complaints each year about noise from alarms on unattended vehicles or houses.

Most complaints are dealt with as follows:

  1. If the problem is witnessed by one of our officers, we'll try to contact the owner and ask them to turn off the alarm.
  2. If this is not possible, a notice will be served.
  3. If the nuisance is not stopped within the specified time, we can employ a contractor to carry out the necessary work to stop the noise.
  4. The owner of the premises or car will then be charged for the cost of the work (including VAT) plus Council's administration. The owner can also be prosecuted.

How to avoid alarms going off

Burglar alarms on premises

  • The owner or occupier of a premises who installs an audible intruder alarm should make sure the alarm is fitted with a cut-off switch to stop the alarm from sounding for more than 20 minutes. This is under the Clean Neighbourhoods & Environment Act 2005,
  • It is good practice to notify neighbours of the names and addresses of two keyholders who can be contacted if the alarm is activated
  • Each keyholder must be able to reach the property within 20 minutes. They should also be familiar with the property and the alarm system installed. Arrangements should be made so that at least one keyholder is available at any given time
  • The burglar alarm system should be installed in compliance with the relevant code of practice.

Vehicle alarms

All vehicle owners should ensure that their vehicle alarms are regularly maintained.

Report a noise problem

Make sure you read the advice above before you report a noise problem.


Report a noise problem online

During normal office hours

Telephone 020 8359 7995

Outside of normal office hours

After hours, please call 0208 359 2000 option 2 or 07958 513 459 at the following times:

  • Wednesday 8pm to Thursday 1am
  • Friday 8pm to Saturday 4am
  • Saturday 12pm to Sunday 4am
  • Sunday 10am to Monday 3am

Please do not contact the mobile number via text message as we are unable to respond.

If the noise is happening at the time of your call an officer will aim to visit you or at least respond to your call within one hour.

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