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My bin or caddy is damaged

Important: Do not complete this if you need an additional bin. Return to the previous page and select the 'I need an additional bin' option to submit your request.

There may be a charge of £56.71 to replace damaged black or green bins, this includes the new bin, delivery and administration costs. If your bin is damaged by standard wear-and-tear or by our crew they can be replaced free of charge. If you request a free replacement we will inspect your old bin at the point of delivering a replacement.

Please note an order for a first replacement kitchen caddy for your food waste is free of charge. After which you are advised to buy these online or through High Street retailers.

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