Antisocial behaviour case review (previously called Community Trigger)

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Remember: In an emergency, always call 999.  If the problem is less urgent, please call the police on 101

Antisocial Behaviour (ASB) Case Review explained

The ASB Case Review aims to:

  • support victims and communities
  • reduce the number of repeat victims of antisocial behaviour.

If you've reported instances of antisocial behaviour to the police, council, a housing association or other agencies but the problem is still continuing, you can apply for the ASB Case Review.

It gives you the right to call for the Barnet Community Safety Partnership (BSCP) to work together to review the problem and devise an action plan to resolve it.

Who can use the Antisocial Behaviour Case Review

The victim or another person acting on their behalf (such as a carer or family member, Member of Parliament or councillor) can apply for Barnet's ASB Case Review to operate.

The victim can be an individual, a business or a community group.

You cannot use the ASB Case Review to:

  • report general acts of crime, including hate crime.
  • replace individual organisations' complaints procedures.
  • if you have an ongoing complaint that is being dealt with by the Council, police or registered housing provider.

Note: It does not replace your right to complain to the Local Authority Ombudsman or Independent Police Complaints Commission if you are unhappy about the service you have been provided by an individual officer or organisation.

When you can use the Antisocial Behaviour Case Review

The ASB Case Review can be used when:

  • You have made three reports to either the council, police or registered housing provider about the same issue in the last six months and no action has been taken

or

  • Five individuals have separately reported about the same issue in the last six months and no action has been taken.

Please note that the definition of ‘no action has been taken’ is:

  • the reported problems have not been acknowledged i.e. no one has contacted the victim to advise what action would be taken
  • the reported problems have not been appropriately investigated by the relevant authorities
  • the victim’s vulnerability and/or the potential for harm has not been considered and this has affected the potential service delivery
  • no action has been taken because information has not been shared between partners and this has affected potential service delivery.

If you don't meet the Antisocial Behaviour Case Review criteria

If this is the first time you are reporting an issue or concern about antisocial behaviour, or you don't meet the criteria for another reason, you can report your concerns in the following ways:

  • contact Barnet Police on 101
  • report the issue directly to your housing office or housing association if you are a tenant of a social landlord
  • contact London Borough of Barnet Community Safety Team on 020 8359 7816

Apply for the Antisocial Behaviour Case Review

You can:

Telephone: 020 8359 7816

Email: BarnetCST@barnet.gov.uk

Or download an application form below:

ASB Case Review (.docx, 202kb)

If you need more advice or guidance before applying for the ASB Case Review, please visit ASB Help.

Information needed when applying to the Antisocial Behaviour Case Review

You will need to provide details of each time you have complained, to whom (name, organisation and/or incident reference number) and information about the antisocial behaviour.

What happens next

We will respond to your application within 3 days

If your application meets the criteria, all the appropriate Barnet Safer Community Partnership organisations will meet to discuss your complaint and consider what actions have been taken. The group will review how the partners have responded and make recommendations on how the problem can be resolved. It will aim to resolve the problem within 24 working days.

If you are unhappy with the Partnership response you can appeal by writing to:

Community Safety Team
2 Bristol Avenue
Colindale
NW9 4EW

Email: BarnetCST@barnet.gov.uk

The team will arrange a review of the decision by a Deputy Director (or equivalent in a partner organisation). Their decision is final.