Complete our customer experience questionnaire

In order to help us improve our customer service, we'd like to hear your views. 

This customer experience questionnaire is designed to find out:

  • what you think makes a good customer experience
  • how you feel when you contact us
  • what you would like your customer experience to look like in the future.

It will take about 15 minutes to complete.

All information provided will remain anonymous. There is an option at the end of the survey that allows you to register your interest in future customer service questionnaires. For further details of how we use your information and to understand your rights please visit our privacy pages or email to request a full copy of our privacy notice.

If you would like assistance completing the questionnaire you can speak to one of our advisors at Burnt Oak Library or Barnet House or email us at

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