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Advice for businesses following the launch of NHS COVID-19 app

24 September 2020, sees launch of the NHS Test &Trace app, which allows people to report symptoms, order a coronavirus test, check in to venues by scanning a QR code and help the NHS trace individuals that may have coronavirus.

In order for the app to work, relevant businesses – defined by government as ‘designated venues’ –  must have a system in place to request and record contact details of their customers/visitors. 

To do this, they must download and display the official NHS QR code poster at the entrance, or at the point of service.

Designated venues include:

  • hospitality, including pubs, bars, restaurants and cafés;
  • tourism and leisure, including hotels, museums, cinemas and amusement arcades;
  • close contact services, including hairdressers, barbershops and tailors; and
  • facilities provided by local authorities, including community centres, libraries and village halls.

You must check to see if your business is a designated venue and make arrangements to download and display the official NHS QR code poster.

Not everyone will have a smartphone or access to the app.  Where this is the case businesses will need to still collect the name and contact details of customers / visitors.

Download the official NHS QR code poster

Guidance on displaying the poster 

Collecting contact details and maintaining records for NHS Test and Trace is a legal requirement and failure to comply is punishable by a fine. The first fixed penalty is £1,000, the second is £2,000, the third is £3,000, and any further penalty notice thereafter is £4,000.

Hospitality venues must refuse entry to a customer or visitor who does not provide their name and contact details, is not in a group (for which one other member has provided name and contact details), or who has not scanned the NHS QR code.

Places of worship do not have a legal obligation to display a QR code poster but we encourage them to do so to help curb the spread of the virus in their communities.

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