Advice for businesses following the launch of NHS COVID-19 app
24 September 2020, sees launch of the NHS Test &Trace app, which allows people to report symptoms, order a coronavirus test, check in to venues by scanning a QR code and help the NHS trace individuals that may have coronavirus.
In order for the app to work, relevant businesses – defined by government as ‘designated venues’ – must have a system in place to request and record contact details of their customers/visitors.
To do this, they must download and display the official NHS QR code poster at the entrance, or at the point of service.
Designated venues include:
- hospitality, including pubs, bars, restaurants and cafés;
- tourism and leisure, including hotels, museums, cinemas and amusement arcades;
- close contact services, including hairdressers, barbershops and tailors; and
- facilities provided by local authorities, including community centres, libraries and village halls.
You must check to see if your business is a designated venue and make arrangements to download and display the official NHS QR code poster.
Not everyone will have a smartphone or access to the app. Where this is the case businesses will need to still collect the name and contact details of customers / visitors.
Collecting contact details and maintaining records for NHS Test and Trace is a legal requirement and failure to comply is punishable by a fine. The first fixed penalty is £1,000, the second is £2,000, the third is £3,000, and any further penalty notice thereafter is £4,000.
Hospitality venues must refuse entry to a customer or visitor who does not provide their name and contact details, is not in a group (for which one other member has provided name and contact details), or who has not scanned the NHS QR code.
Places of worship do not have a legal obligation to display a QR code poster but we encourage them to do so to help curb the spread of the virus in their communities.