With the rapidly changing guidance on Coronavirus we are having to adapt the way we work. The changes caused by the virus may affect how quickly we are able to deal with your enquires. To ensure your enquiry is dealt with as quickly as possible please follow the advice below.
Council Tax and council payments
We are aware that many of our residents are affected financially by the Coronavirus outbreak. Additionally, there are residents who are self-isolating and unable to leave their home to make payments for things like Council Tax in their usual way, even if their income is unaffected.
To help our residents, we are offering those who pay their Council Tax or other council services monthly, the option to defer payment until June 2020.
If this offer is taken up then it will mean your full years’ liability (April to March) will be split over the remaining months of the year, June to March, providing you 10 months to pay your charge.
If you wish to defer payments, then please contact the relevant team by email:
Residents who are facing financial hardship can find information in the Benefits and Financial Help section of our website, which includes information on claiming benefits and discretionary financial support.
The services the council provides are reliant on the money raised from Council Tax, even more so now during this pandemic. Those who are able to pay are encouraged to continue to pay as billed in order to help the council deliver the much needed services at this time.
Minimum Income Floor Calculation for Council Tax Support
Due to the COVID-19 outbreak, Barnet Council will suspend the Council Tax Support Minimum Income Floor calculation for the self-employed until 30 September 2020, in line with the Department for Work and Pensions suspension of Minimum Income Floor within Universal Credit.
Previously, any self-employed claimant declaring less earnings than the national living wage would see their claim calculated on an assumed income equal to what they would receive if they were earning the national living wage.
This change will be automatically calculated and you do not need to apply. Any self-employed claimant affected will receive an updated notification letter and Council Tax bill once the change has been made.
Recovery action and enforcement
We are suspending all recovery action and enforcement relating to non-payment of the above liabilities until 30 June 2020. This includes:
- no reminders or final notices will be sent where a payment is not made as billed
- no outbound calls, texts or emails to be made regarding non-payment
- no cases to be referred to court for legal action
- no cases will be referred to Enforcement Agents (bailiffs)
We encourage those who are in financial need to get in touch with the council should they require additional support at this time.
If you need to report a change to us, change your payment method or apply for a reduction in your Council Tax there are a number of online forms which is by far the best way to inform us of any change. This will ensure that your account is updated as quickly as possible, in most cases instantly.
- Make a payment or change your payment method here
- Tell us you are moving here
- Apply for a single person discount here
- Apply for Council Tax Support here
- Apply for discounts or exemptions here
If you have a query about your Council Tax such as how much is owed, details of your instalments etc you may be able to resolve this yourself by logging on to the Council’s My Account, where you can view your Council Tax account.
Contact the Council Tax team
Please try resolving your enquiry using one of the forms above or checking your Council Tax account by logging on through the Council’s my account. However, if you are not able to resolve your enquiry using one of those methods please use the dedicated Contact Us form.
Please exhaust the above options before resorting to email. Please ensure that when you email, that your Council Tax account number is included in the subject line of your email.
With measures in place to contain Coronavirus and guidance around this changing daily, we advise that you avoid making enquiries via the post as we cannot guarantee the reliability of this method.
However, if you do need to post your enquiry to us this should be sent to;
London Borough of Barnet
PO Box 237