How to access your online Council Tax and Housing Benefit account

Changes to Barnet's My Account for Council Tax and Housing Benefit information

Council Tax and Housing Benefit information has moved from Barnet’s My Account and is now available within another Barnet online account area. 

This change does not affect your ability to make payments or to view your billing information.

How to access your existing online Council Tax and Housing Benefit account

To access your Council Tax or Housing Benefit account and information you need to reset your account password:

1. sign in to your Council Tax and Housing Benefit account

2. select forgot username to retrieve your username. You will need your username to reset your password.

3. select forgot password to reset your password

4. choose a new password. It must have at least 14 characters, upper and lower case letters, a number and a special character

5. once you've got your new password, log in to access your account and view your information

6. to view your bill select My Documents

Create a new customer Council Tax and Housing Benefit account

The Council Tax and Housing Benefit online account will give you access to: 

•    check your Council Tax balance 
•    view your Council Tax electronic bill 
•    apply for a Council Tax refund 
•    view your Housing Benefit claims and check your payments 
•    get notifications about Council Tax

To set up your account you’ll need to register first. To do this you'll need your:  

•    name as it appears on your bill or claim 
•    address as it appears on your bill or claim 
•    email address 
•    National Insurance number, you only need this if you claim benefits

Create a new customer online Council Tax and Housing Benefit account

Help with your Council Tax and Housing Benefit account

If you are having trouble with your online account or need to delete you can contact the Council Tax team.

Council Tax and Housing Benefit account support