Housing information
Received: 20 January 2026
Q1. The total number of complaints, reports or enquiries received relating to boiler breakdowns or heating system failures during winter months only. For the purposes of this request, winter months are defined as December, January and February.Q2. A yearly breakdown of these complaints or reports covering the following periods:December 2022 to February 2023December 2023 to February 2024December 2024 to February 2025December 2025 to dateQ3. For each of the periods listed above, please confirm how many cases resulted in:a. Inspections being carried outb. Repairs being arranged or completedc. Temporary heating support being provided, such as portable heaters or other interim heating measuresQ4. If recorded, the average response time for resolving heating failure reports during winter months for each period listed. If this information is not recorded, please confirm this.
Outcome / Documents
- Response (not held) - application/pdf - Download