Housing service delivery
Received: 6 February 2026
Information requested for *The last three complete financial years (e.g., 2022/23, 2023/24, 2024/25), and*The current financial year to date (YTD), as of the date you process this request.1.Complaints and service demanda. Total number of complaints / reports received relating to the Private Rented Sector (PRS), by year.b. If recorded, a breakdown by main category (e.g., disrepair, damp/mould, harassment/illegal eviction, overcrowding, HMO/licensing, fire safety, other).2.Inspections and enforcement activitya. Number of PRS property inspections undertaken (including HHSRS inspections where applicable), by year.b. Number of Improvement Notices served (Housing Act 2004), by year.c. Number of Prohibition Orders made (Housing Act 2004), by year.d. Number of Emergency Remedial Action / Emergency Prohibition Orders (if used/recorded), by year.e. Number of other formal enforcement notices/steps used in PRS regulation (if recorded), by year (please list the type used).3.Civil penalties, prosecutions, and outcomesa. Number of civil penalties issued relating to PRS offences, by year.b. Total value (£) of civil penalties issued, by year.c. Total value (£) collected/received, by year.d. Number of prosecution cases initiated relating to PRS offences, by year.e. Number of successful prosecutions / convictions (or outcomes), by year.4.Rent Repayment Orders and banning orders (if held by the authority)a. Number of Rent Repayment Order (RRO) applications supported/initiated by the authority, by year.b. Number of banning order applications made, and number granted, by year (if recorded).5.Licensing (selective and HMO, where applicable)a. Number of HMO licence applications received, and number of HMO licences issued, by year.b. Number of selective licensing applications received, and number of selective licences issued, by year (if applicable).c. Current number of active HMO licences and active selective licences (latest available snapshot).d. Average processing time for HMO licences and selective licences (if recorded), by year (or latest available), and/or current backlog (applications awaiting decision).6.Resourcing / capacitya. Number of full-time equivalent (FTE) staff assigned to PRS enforcement and/or housing standards (including licensing) for each year (or the closest recorded staffing snapshot).b. If recorded, the team budget for PRS enforcement/licensing for each year (or closest available).
Outcome / Documents
- Response (all information to be supplied) - application/pdf - Download