Digital, CRM & Web Team Structure
Received: 13 February 2026
Please treat this as a request for information under the Freedom of Information Act 2000.To understand how your organisation structures and resources digital delivery, please provide the following concise information: 1. Team Sizes & StructureFor the following teams, please provide total FTEs and the number of managers vs staff:*CRM development*Web development*Web content*Digital/UX/Service Design*Business Analysts supporting CRM/digital*Integration team supporting CRM/Web integrations*CIO/Change/Transformation officers supporting CRM/digital/webPlease also confirm:*Number of permanent vs temporary staff*Number of current vacancies 2. Pay BandsFor each of the above teams, please provide the salary band/grade used for recruitment. 3. RemitFor each team, please provide a short summary of responsibilities including websites managed including subsites and how many online forms the CRM supports. 4. CostsPlease provide:*Annual staffing budget for digital/CRM/web functions*Annual licence/support costs for CRM, website CMS and integration platforms 5. Platforms UsedPlease confirm the CRM system, CMS platform, integration platform and online forms tools currently used.
Outcome / Documents
- Response (all information to be supplied) - application/pdf - Download