Freedom of Information Request

Complaints guidance

Received: 4 July 2019

Under the Freedom of Information Act, please could I have a copy of any internal guidance document that you have for council officers on how to draft responses to complaints. Your organisation may have a procedure for handling complaints that council officers use.

Outcome / Documents

  • 5439328 Corporate Complaints Attachment.pdf - application/pdf - Download
  • Response (some exempt) - application/pdf - Download

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