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Freedom of Information Request

Housing Benefit and Council Tax Support Information

Received: 10 July 2019

Under the Freedom of Information act I am writing to you to obtain information in respect of your Housing Benefit (HB) and Council Tax Support (CTS) service. For ease could you please complete the below pro-forma in respect of these services.

Caseloads
HB Only Caseload ' As at 01/04/18
CTS Only Caseload ' As at 01/04/18
Joint Caseload ' As at 01/04/18
HB only Caseload ' As at 01/04/19
CTS Only Caseload ' As at 01/04/19
Joint Caseload ' As at 01/04/19
Current HB Only Caseload
Current CTS Only Caseload
Current Joint Caseload
Speed of Processing ' Housing Benefit New Claims
Period Total Number of Claims Total Number of Days Average Days to Process
Q1 2018/19
Q2 2018/19
Q3 2018/19
Q4 2018/19
Q1 2019/20
Speed of Processing ' Council Tax Support New Claims
Period Total Number of Claims Total Number of Days Average Days to Process
Q1 2018/19
Q2 2018/19
Q3 2018/19
Q4 2018/19
Q1 2019/20
Speed of Processing ' Housing Benefit Changes in Circumstance
Period Total Number of Claims Total Number of Days Average Days to Process
Q1 2018/19
Q2 2018/19
Q3 2018/19
Q4 2018/19
Q1 2019/20
Speed of Processing ' Council Tax Support Changes in Circumstance
Period Total Number of Claims Total Number of Days Average Days to Process
Q1 2018/19
Q2 2018/19
Q3 2018/19
Q4 2018/19
Q1 2019/20
Accuracy of Processing 2018/19
Number of accuracy checks completed
What % of decisions made does this relate
How were cases for checking selected?
What % of claims checked were financially incorrect
What % of claims contained an error (including the above)
Accuracy of Processing 2019/20 YTD
Number of accuracy checks completed
What % of decisions made does this relate
How were cases for checking selected?
What % of claims checked were financially incorrect
What % of claims contained an error (including the above)
General Questions
What % of your ATLAS decision notices are automated?
What % of your Universal Credit decision notices are automated?
Do you use Risk based Verification (RBV)?
If you use RBV what % of new claims received 2019/20 YTD are scored as low risk?
If you use RBV what % of changes received 2019/20 YTD are scored as low risk?
Do you offer online applications form for new claims, if yes when was this introduced?
Do you offer online applications for changes of circumstance, if yes when was this introduced?
As you fully live with Universal Credit? If so from what date?
Which DWP processing centre(s) process your boroughs Universal Credit claims?

Outcome / Documents

  • Response (some not held) - application/pdf - Download

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