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Freedom of Information Request

Planning / Corporate Complaints

Received: 28 October 2019

How many complaints / concerns to the Planning Service in 2016 / 17 about errors made by the Local Planning Authority in granting a Certificate of Lawfulness under Section 192 of the Town & Country Planning Act 1990, which were initially sent to the Development Management Teams were subsequently referred to the Planning Enforcement Team?

How many complaints / concerns in 2016 / 17 about errors made by the Local Planning Authority in granting a Certificate of Lawfulness under Section 192 of the Town & Country Planning Act 1990, which were recorded in the Enforcement Register were subsequently deleted from the register?

How many of the 103 Planning complaints submitted in 2016 / 17 under the Council's Corporate Complaints Procedure relate to errors made by the Local Planning Authority in granting a Certificate of Lawfulness under Section 192 of the Town & Country Planning Act 1990?

How many of the complaints submitted in 2016 / 17 under the Council's Corporate Complaints Procedure which relate to errors made by the Local Planning Authority in granting a Certificate of Lawfulness under Section 192 of the Town & Country Planning Act 1990 resulted in the Council acknowledging that a mistake had been made?

How many of the complaints submitted in 2016 / 17 under the Council's Corporate Complaints Procedure which relate to errors made by the Local Planning Authority in granting a Certificate of Lawfulness under Section 192 of the Town & Country Planning Act 1990 resulted in the Council acknowledging that a mistake had been made and apologising for it?

How many of the complaints submitted in 2016 / 17 under the Council's Corporate Complaints Procedure which relate to errors made by the Local Planning Authority in granting a Certificate of Lawfulness under Section 192 of the Town & Country Planning Act 1990 resulted in the Council acknowledging that a mistake had been made, apologising for it, and explaining why things went wrong?

How many of the complaints submitted in 2016 / 17 under the Council's Corporate Complaints Procedure which relate to errors made by the Local Planning Authority in granting a Certificate of Lawfulness under Section 192 of the Town & Country Planning Act 1990 resulted in the Council acknowledging that a mistake had been made, apologising for it, and explaining why things went wrong and what the Council would do to prevent the same mistake happening again?

How many of the 103 Planning complaints submitted in 2016 / 17 under the Council's Corporate Complaints Procedure, where it was acknowledged that a mistake had been made, resulted in the customer being put back in the position they would have been in if there had been no fault?

How many of the 103 Planning complaints submitted in 2016 / 17 under the Council's Corporate Complaints Procedure, where it was acknowledged that a mistake had been made, resulted in 'compensation' being paid?

Outcome / Documents

  • Response (some exempt) - application/pdf - Download

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