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Freedom of Information Request

IT Service Management

Received: 29 October 2019

I am currently doing some research into IT Service Management and Desktops ITAM trends in the UK public sector. Could you kindly provide me with the below information about your organisation:

What software product(s) are you using to manage your IT Service Management (e.g. ServiceNow, Cherwell, Hornbill etc.)?
Who is your current vendor?
When does the contract with your current service desk provider end?
How much does your current ITSM service desk tool cost annually?
When will you be looking to review your current service desk tool?

What software product(s) are you using to manage your desktops ITAM e.g SCCM, Manage engine etc.)?
Who is your current vendor?
When does the contract with your current desktop provider end?
How much does your current ITAM desktop tool cost annually?
When will you be looking to review your current desktop tool?

Who is your primary IT company contact?

Outcome / Documents

  • Response (some not held) - application/pdf - Download

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