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Freedom of Information Request

Assistance under the care act

Received: 15 April 2020

I would like to request the following information, if held by your authority, in accordance with the Freedom of information Act...

1) For members of the public, or their representatives, seeking assistance under the care act, please provide details of the customer contact arrangements, in particular for customer demand placed by telephone.

2) With regard to the customer contact listed at 1) above, please provide details of the staffing model used, including job descriptions or equivalent and organisation charts if possible.

3) Again with regard to the customer contact at 1) above, please provide any recent performance data, KPIs, measures, or other methods of evaluating the efficacy and/or efficiency of these arrangements.

4) If the staffing roles identified at 2) above are *not* professional social workers, please provide details of how work is transferred to them. Please provide process maps or written procedures where these exist.

Outcome / Documents

  • Response (all information to be supplied) - application/pdf - Download

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