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Freedom of Information Request

Digital Platform

Received: 17 June 2020

I wanted to find out more information about your organisations Digital Platform. Please see below a list of questions that hopefully you can help me with.


Chatbots
* Do you have any plans to deliver Citizen facing AI chatbot functionality?
If so, when would you want this to be available?
Who is the head of Customer Services or Citizen engagement or equivalent and what is their email address?
Who is the CIO or Head of IT and what is their email address?
* Do you have any plans to deliver Employee facing AI chatbot functionality?
If so, when would you want this to be available?
Who would be responsible for that and what is their email address

Virtual Appointments
* Are you planning on Standardising virtual appointments for all departments, e.g. housing, planning etc?
If so, when would you want this to be available?
Who would be responsible for that and what is their email address?

Outcome / Documents

  • Response (some exempt) - application/pdf - Download

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