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Freedom of Information Request

landlords, letting agents and estate agents

Received: 10 February 2021

I would like to request the following information under the Freedom of Information Act.

My request concerns formal complaints made to your council regarding landlords, letting agents and estate agents who operate in your authority. According to CitizensAdvice.org, tenants can complain to councils about landlords, letting agents and estate agents regarding certain issues.

1) For each financial year since 2015/2016 to 2020/2021, could you please tell me how many complaints from the public about landlords you have received - broken down by:
· repairs that cause a risk to health and safety not being done (e.g faulty electrical wiring not being fixed)
· illegal eviction
· harassment
· dishonest or unfair trading behaviour

2) For the same time periods, could you also tell me how many complaints you received from the public each financial year about letting agents and estate agents? - broken down by:
· repairs that cause a risk to health and safety not being done (e.g faulty electrical wiring not being fixed)
· illegal eviction
· harassment
· dishonest or unfair trading behaviour

Please divide the counts for each category of complaint by financial year (2015/2016 - 2020/2021). Preferred format of response: Microsoft Excel/ machine readable format.

Outcome / Documents

  • Response (all information to be supplied) - application/pdf - Download