Content

Freedom of Information Request

Debts and Enforcement - In House and External

Received: 24 March 2021

Q1. Please specify the number of cases issued to the in-house enforcement team (where certificated enforcement agents are directly employed by the council) and the number of cases issued to external enforcement teams for the past 2 years and year to date:

Council Tax
Business Rates (NNDR)
Parking Fines/ Charge Penalty Notices
Commercial Rent Arrears (CRAR)
Sundry Debts

Q2. If applicable, please specify what system the local authority uses to administer in-house enforcement?

System Name Yes/No ?
Enforcer by Whyte & Co
Lateral/ Click Debt
Onestep/ CivicaCollect
Other eg. Excel Spreadsheet/ Access (Please specify)

Q3 Does the council consolidate data from across its different services to manage debt centrally i.e Operate a Single View of Debt function? If so, which system is used for administering this?

System Name Departments Involved


Q4. Please specify any external enforcement agents contract end dates for the below debt types:
Debt Type Contract End Date

Council Tax
Business Rates (NNDR)
Parking Fines/ Charge Penalty Notices
Commercial Rent Arrears (CRAR)
Sundry Debts

Q5. The name and job title of the senior officer/ manager (outside of procurement) responsible for internal and external enforcement agents?
Debt Type Senior Officers Name Job Title Contact Phone Number Contact Email Address

Council Tax
Business Rates (NNDR)
Parking Fines/ Charge Penalty Notices
Commercial Rent Arrears (CRAR)
Sundry Debts

Outcome / Documents

  • Response (all information to be supplied) - application/pdf - Download