IT helpdesk tool(s)
Received: 25 March 2021
This is a Freedom of Information request for the following questions:
1. What IT helpdesk tool(s) is/are in use (eg. SpiceWorks, Freshdesk, etc) if not, how is your IT managed?
2. What are the requirements of the IT team; or, what the tool(s) is/are used for?
3. What is the annual budget available for helpdesk tool(s)?
4. What are the redeeming qualities of the tool(s) (and negative qualities)?
5. What is the start date, length and review date of the contract with the helpdesk tool(s)?
6. How many operators currently use the ITSM tool?
7. How many end users currently use the ITSM tool?