Freedom of Information Request

Apps and Chatbots

Received: 1 November 2021

I am writing to request information under the Freedom of Information Act 2000. Please may you provide me with the following:
Information request 1:
* Do you have an app?
* When was it launched?
* How many people have downloaded the app since its launch?
* How many reports have come through the app since its launch?
Information request 2:
* Do you have a Chatbot?
* Is it internal for staff or external for customers?
* Which supplier did you go with or was it built in-house?
* When was it released to the public?
* How many conversations have taken place since launch?
Please provide the information in electronic form by email.
If this request is too wide or unclear, I would be grateful if you could contact me as I understand that under the Act, you are required to advise and assist requesters. If any of this information is already in the public domain, please can you direct me to it, with page references and URLs if necessary?

If you have any queries, please don't hesitate to contact me via email and I will be happy to clarify what I am asking for and discuss the request, my details are outlined below.
Thank you for your time and I look forward to your response.

Outcome / Documents

  • Response (all information to be supplied) - application/pdf - Download