Freedom of Information Request

Housing Complaints Process

Received: 15 May 2022

1. At Stage One of the Housing Complaints process, does the service who is considered to be at fault investigate and respond to the complaint?
2. If so, does the responding service area send the Stage One complaint response directly to the customer or is it sent to the Complaints team to quality check first?
3. At Stage Two of the Complaints process, is the complaint independently investigated and responded to by the Complaints Team (albeit on behalf of the Chief Executive or another member of the Senior Management Team?)

Outcome / Documents

  • Response (not held) - application/pdf - Download