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Freedom of Information Request

estate agents/landlords breaching

Received: 30 June 2022

I am writing to you on 30th June 2022 under the Freedom of Information Act 2000 to request the following information from your Trading Standards Team, or equivalent, about breaches of the Tenant Fees Act 2019. A copy of this request is attached to this email.

1) How many open/ongoing investigations do you have into letting or estate agents/landlords breaching the Tenant Fees Act 2019 (i.e. prohibited fees / excessive deposits)?
b) Please detail what the alleged breaches are and include the amounts involved ( i.e. check in or check out fees, inventory fees, credit check fees etc)

2) Between June 2019 and June 2022
a) How many complaints did you receive about prohibited tenant fees or related issues? Please provide a yearly breakdown for year 1, year 2 and year 3 and details of the complaints, including amounts requested.
b) How many complaints did you receive about excessive deposits? Please provide a yearly breakdown for year 1, year 2 and year 3 and details of the complaints, including amounts requested.
c) Over the same timeframe - how many breaches were there of the Tenant Fees act? Please provide a yearly breakdown for year 1, year 2 and year 3 and details of the breaches, including amounts requested.

3) Over the same timeframe - how many notices have been issued? Please provide a yearly breakdown for year 1, year 2 and year 3.
b) What was the outcome (paid/withdrawn/ appealed)
c) Did the complainant get their money back?

Outcome / Documents

  • Response (cost exceeds limit) - application/pdf - Download