NCL Suicide Prevention and Bereavement Support Service

If you are experiencing suicidal feelings or thoughts or affected in any way by suicide and you are over 18 years old, you can contact the new North Central London helpline, provided by Rethink Mental Illness.

The helpline is open to people who are experiencing suicidal thoughts either now or in the past, their family, friends or carers and anyone affected by suicide, including those bereaved by suicide.

The support provided will include confidential emotional support and information; support and understanding during a crisis; and promote coping strategies and self-management. The helpline will also support callers connect with other organisations or access immediate support from relevant services e.g. emergency services where they are in a period of crisis and need help.

Get in touch by phone, text or web-chat

  • Freephone: 08088 02 00 80 Calls to this helpline are free from landlines and mobile phones within the UK and do not appear on itemised bills.

  • Text message: 07860 058 793 Text messages are charged at usual network rate and texts will be responded to during helpline opening hours.

  • Web-chat: which can be accessed during service opening hours by visiting

Helpline opening times

  • Monday, Wednesday and Friday from 6pm to 8pm 
  • Sunday from 6pm to 9pm

Calls will be completely confidential and the caller does not have to give their name. The service will ask for some demographic information which will be anonymised for monitoring purposes.

This service launched on 22nd April 2020 to help people in Barnet, Camden, Enfield, Haringey and Islington to ensure access to additional support during the COVID-19 pandemic.


Rethink Mental Illness

The service is provided by Rethink Mental Illness and commissioned jointly by the 5 North Central London boroughs of Barnet, Camden, Enfield, Haringey and Islington.

Rethink Mental Illness staff have a wide range of experience in telephone helplines, mental health community support and mental health carers’ services. All Rethink staff have completed comprehensive mandatory training and are committed to continuing professional development.  All staff complete specific suicide prevention and bereavement training in addition to service based training, induction and supervision.  Rethink hold the Helplines Partnership External Quality Standards accreditation and the service is delivered to the industry best practice standards.

For more information on the helpline provider, Rethink Mental Illness visit:

Or find them on Facebook @NCLSuicidePreventionandBereavementService


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