Views sought on future of customer services

Author: Sue Cocker


Residents are being asked for their views on the way they access the council’s services now and in the future.

The Customer Access Strategy consultation is running from 18 January to 14 March 2016 and residents are being asked for feedback on a range of proposals for the way they could make contact with the council. These include;

•           Trialling some services as self-service only – this means they can only be accessed online or via an automated phone line unless a person cannot use self-service, in which case staff support will be given

•           Developing a Digital Inclusion Strategy – this is to make sure everyone in the borough who is capable of being online is supported to get online and providing options for those who are not able

•           Moving services out of Barnet House to new locations – these locations include the council’s new offices at Colindale (currently under construction), Burnt Oak Customer Services Centre, North Finchley and/or Golders Green library and a proposed community hub in Burnt Oak or Colindale.

Councillor Richard Cornelius, Leader of Barnet Council, said: “The council is working to catch up with other organisations in the way they can be contacted. This consultation gives residents their opportunity to say what they think so that tax payers money can be directed to those most in need.”




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