Bin collection updates
Bin collections 30 July
Refuse bin collections for Bell Lane NW4 could not be completed due to roadworks.
We will attempt to collect again on Tuesday 3 August.
Refuse collections for some flats off Greyhound Hill NW4 could not be completed due to a collapsed roof.
We will attempt to complete collections again as soon as possible.
Bin deliveries are currently running behind schedule, we apologise for the delay and will deliver bins that have been requested as soon as possible.
Your bin may not have been collected if:
A hanger was placed on your bin
This may be because it contained items which are not recyclable, which would contaminate the rest of the load. Crews will indicate the reason or items contaminating your bin on this hanger.
Please remove the contaminating items and put your bin out for collection for the following week.
It was too heavy
If your bin is too heavy it will not be emptied, as this can cause injury or prevent our crews from safely emptying your bin. This is also an indicator that the wrong items may be in your bin.
Please remove the heavy item from your bin and place it out for collection the following week.
Over filled bin
If your lid is open and will not shut, your bin will not be emptied. An over filled bin may also cause items to get stuck which our crews cannot remove for health and safety reasons.
Please loosen the stuck items or remove any overflowing items and put your bin out for collection for the following week.
Your bin wasn’t put out on time
You must place your bins at the boundary of your property by 6am on your collection day. Please be aware we may collect bins up until 5pm on your collection day.
Contaminated communal bins
If a communal bin is contaminated, it is the responsibility of the residents, landlord or managing agents to remove the items contaminating the bin before the next scheduled collection day.
Your collection day
Find your collection day by entering your postcode.
Please be aware that your green garden waste bin is collected fortnightly.
Please place your bins at the boundary of your property by 6am on your collection day.
If you have the correct collection day and none of the above apply to you, your collection may have been missed. Please be aware, we collect bins up until 5pm. If your bin hasn’t been collected after 5pm please report this as a missed bin.