Bin collections during week commencing 6 July
There may be delays to some bin collections for the remainder of this week due to flooding on the A406. If your bin has not been emptied as scheduled, please leave it at the boundary of your property and we will attempt to collect as soon as possible.
Garden waste collections
The paid for service began from 9 May 2020
Bin deliveries are currently running behind schedule, we apologise for the delay and will deliver bins that have been requested as soon as possible.
Your bin may not have been collected if:
A hanger was placed on your bin
This may be because it contained items which are not recyclable, which would contaminate the rest of the load. Crews will indicate the reason or items contaminating your bin on this hanger.
Please remove the contaminating items and put your bin out for collection for the following week.
It was too heavy
If your bin is too heavy it will not be emptied, as this can cause injury or prevent our crews from safely emptying your bin. This is also an indicator that the wrong items may be in your bin.
Please remove the heavy item from your bin and place it out for collection the following week.
Over filled bin
If your lid is open and will not shut, your bin will not be emptied. An over filled bin may also cause items to get stuck which our crews cannot remove for health and safety reasons.
Please loosen the stuck items or remove any overflowing items and put your bin out for collection for the following week.
Your bin wasn’t put out on time
You must place your bins at the boundary of your property by 6 am on your collection day. Please be aware we may collect bins up until 5 pm on your collection day.
Contaminated communal bins
If a communal bin is contaminated, it is the responsibility of the residents, landlord or managing agents to remove the items contaminating the bin before the next scheduled collection day.
Your collection day
Make sure you have the correct collection days using your postcode here.
Please be aware that your green garden waste bin is collected fortnightly.
Please place your bins at the boundary of your property by 6 am on your collection day.
If you have the correct collection day and none of the above apply to you, your collection may have been missed. Please be aware, we collect bins up until 5 pm. If your bin hasn’t been collected after 5 pm please report this as a missed bin.