Bin collections - 18 February 2019
The majority of collections are expected to be completed today. Crews will be operating into the evening to carry out outstanding collections, however a small number of both the blue recycling bin and green garden waste bin collection rounds will unfortunately not be completed today.
If you do not receive a collection as scheduled please leave your bins at the boundary of your property and we will return to empty these tomorrow.
You can check your correct collection day using the calendar sent to households in October 2018, or by using the bin collection date checker.
Due to the significantly colder weather, your bin lids or items within your bins may become frozen, preventing our crews from being able to empty your bins. For health and safety reasons, crews are not allowed to manually remove any items which are stuck in the bins. Please loosen or remove any items that are wedged or frozen in your bin to enable us to empty it on your next scheduled collection day. Please also help us by ensuring your bin lid is loosened and can be easily lifted on the morning of your collection day, by 6am.
Bin deliveries are currently running behind schedule, we apologise for the delay and will deliver bins that have been requested as soon as possible.
Your bin may not have been collected if:
A hanger was placed on your bin -
This may be because it contained items which are not recyclable, which would contaminate the rest of the load. Crews will indicate the reason or items contaminating your bin on this hanger.
Please remove the contaminating items and put your bin out for collection for the following week.
It was too heavy –
If your bin is too heavy it will not be emptied, as this can cause injury or prevent our crews from safely emptying your bin. This is also an indicator that the wrong items may be in your bin.
Please remove the heavy item from your bin and place it out for collection the following week.
Over filled bin –
If your lid is open and will not shut, your bin will not be emptied. An over filled bin may also cause items to get stuck which our crews cannot remove for health and safety reasons.
Please loosen the stuck items or remove any overflowing items and put your bin out for collection for the following week.
Your bin wasn’t put out on time -
You must place your bins at the boundary of your property by 6 am on your collection day. Please be aware we may collect bins up until 5 pm on your collection day.
Contaminated communal bins –
If a communal bin is contaminated, it is the responsibility of the residents, landlord or managing agents to remove the items contaminating the bin before the next scheduled collection day.
Your collection day
Make sure you have the correct collection days using your postcode here.
Please be aware that your green garden waste bin is collected fortnightly.
Please place your bins at the boundary of your property by 6 am on your collection day.
If you have the correct collection day and none of the above apply to you, your collection may have been missed. Please be aware, we collect bins up until 5 pm. If your bin hasn’t been collected after 5 pm please report this as a missed bin.