Installing Gigabit Broadband

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Who installs your broadband

We will work with any Ofcom registered broadband operator who can to invest in the installation of gigabit broadband infrastructure across the borough.

Ofcom registered operators can contact us for more information.

Our guidelines

Operators must meet these principles:

  • delivering to as much of the borough as possible
  • ensuring delivery of networks at pace
  • widening opportunities to provide additional social value for residents
  • minimising disturbance to residents and businesses

Partnerships

In January 2021 we signed our first partnership arrangement with Community Fibre Limited who will deliver gigabit broadband services to all council housing.

We are demonstrating our commitment to quality services through our partnership with Community Fibre Limited, who were voted best Internet Service Provider in the UK in 2020.

More broadband operators are expected to enter into partnership with the council and therefore our roll out schedule should be able to speed up, and more residents will be able to enjoy the benefits of the programme.

Disruption during the installation process

Operators have made a commitment that any necessary disruption relating to the installation of gigabit broadband will be kept to an absolute minimum.

The council is only working with Ofcom-registered broadband operators in developing the programme, and in signing up the operators have confirmed that any necessary disruption will be kept minimal by being a ‘considerate partner [that] meets expected standards throughout the rollout process’. This includes all elements of planning, resident engagement, and installation. 

What to expect

The expected disruption whilst rolling out new broadband networks is likely to be:

  • digging up the highway/footway to install new cables (where possible operators will use existing ducts)
  • a small amount of disturbance where cables will be attached to the exterior of the building or being installed internally within the blocks

If you are experiencing issues, disruption or installation problems you can contact us