Relay services for deaf, hard-of-hearing, and speech-impaired people

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If you’re deaf, hard of hearing or speech impaired, conversations can be difficult. We use Relay UK to help you communicate more easily with the latest app technology. 

Using Relay UK app  

  1. Download the Relay UK app from the App Store, Google Play or Microsoft Store onto your smartphone, tablet, or computer. 
  2. Link your number to it to tell the app how you would like to use the service.  
  3. To contact us at Barnet Council, open the Relay UK app, put in 020 8359 6111 and you will be connected to Relay UK. 
  4. The Relay Assistant will speak the words you type to the person you're calling. The Relay Assistant will type their reply so you can read it on your display. 

Using textphone 

If you’re a textphone (minicom/uniphone) user, you can still make calls in the usual way. 

  1. To contact us at Barnet Council, dial 18001 followed by our 020 8359 6111 number. 
  2. Once you're connected, you can type or speak your conversation. The Relay Assistant will type back anything the hearing person says. 
  3. The conversation will carry on this way until one of you ends the call. 

For more information visit the Relay UK website