Content

Freedom of Information Request

Mailrroom

Received: 21 June 2019

What information am I looking for? In broad terms, information and statistics to demonstrate the service quality of the Council's mailroom and postal services, ideally for 2016 and the first half of 2017. [Failing that, any service quality information related to mailroom and postal services will be useful.]

And, copies of the electronic date stamped records of the notification letters the Council sent to relating to the following planning applications together with information relating to the Council's Electronic Document Management (EDM).

Relevant Planning Applications

* Number 10 Old Rectory Close (under application references 15/06585/PNH, 16/4437/PNH, 17/4057/HSE)
* Number 11 Old Rectory Close (under application references 15/06584/PNH, 16/0659/PNH, 16/5219/PNH, 17/1115/HSE)

Mailroom and Postal Services Quality Information Required

Broadly: service quality information and performance against contractual Service Level Agreements (SLA) and Key Performance Indicators (KPI)targets, service quality audit and reviews - ideally over the period covered by the planning applications. To include, among others:
* Copies of regular performance reporting (As per supplier contract)
* Copies of exception reporting ' eg, mailing failures (As per supplier contract)
* Number of times Service Credits have applied for failure to meet SLAa as per contract, and value
* Internal guidance on use of Postal Services ' [eg, first/second class, records and special deliveries]
* LB Barnet performance metrics and statistics, including: -
o Typical overall monthly posting volumes (items per month)
o Number of complaints received citing non-delivery/lost post as cause: total, by department (if available)
o Number complaints upheld; number of complaints rejected.
* LB Barnet service area quality assurance/review reports

Printing and Document Management Information Required

Broadly: information tracking the request to print, printing and delivery of any planning department notification letters related to the applications listed for addresses 18,20,22,24,26,28 Manor Park Gardens.
* Copies of electronic records, metadata (together with definition of field contents) and history logs (including workflow) for all notifications sent. Information to include timestamping of printing and format of printed output.
* Copies of the Notification Letter that was sent out
* General EDM IT-environment information: -
o Confirmation that EDM platform is either off-the-shelf application or bespoke.
o Name and version of off-the-shelf EDM software applications used by LB Barnet during 2016 and first half 2017 (period in question)
o Confirmation of native file format for document storage (eg, Word, PDF, etc...) for notification letters

Outcome / Documents

  • 5409828 Explanation of Attachments.pdf - application/pdf - Download
  • Document 10 - Appeal letter to neighbours for 16-4437-PNH.pdf - application/pdf - Download
  • Document 10 - Letters to neighbours for 16-5219-PNH.pdf - application/pdf - Download
  • Document 10 - Letters to neighbours for 16-5219-PNH.pdf - application/pdf - Download
  • Document 11 - audit trail of neighbour appeal letter.htm - text/html - Download
  • Document 11 - audit trail of neighbour appeal letter.htm - text/html - Download
  • Document 12 - Letters to neighbours for 17-4057-HSE.pdf - application/pdf - Download
  • Document 12 - Letters to neighbours for 17-4057-HSE.pdf - application/pdf - Download
  • Document 1 - List of consultees 18-1250-HSE.pdf - application/pdf - Download
  • Document 3 - Template neighbour letter 28 days.pdf - application/pdf - Download
  • Document 3 - Template neighbour letter 28 days.pdf - application/pdf - Download
  • document 4 - audit trail of neighbour letter.htm - text/html - Download
  • Document 5 - Letters to neighbours for 18-1250-HSE.pdf - application/pdf - Download
  • Document 5 - Letters to neighbours for 18-1250-HSE.pdf - application/pdf - Download
  • Document 6 - Letters to neighrbous for 16-5219-PNH.pdf - application/pdf - Download
  • Document 7 - Letters to neighbours for 17-1115-HSE.pdf - application/pdf - Download
  • Response (some not held) - application/pdf - Download

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