Freedom of Information Request

LBB Crossover FOI

Received: 26 July 2021

I have a few requests under the freedom of information act, I would be grateful if someone could respond to the following requests:

I would like to know the average timescale of crossover work specifically over the last 5 years till July 2021 in Barnet. How long on average does it take / has it taken from application made by the homeowner, work order raised by Barnet council & completion of work by Barnet council & their contractors. Is there a timescale? If so what is it?

I would also like to know why Barnet council in underhill area changed contractors for crossover works in 2020/21 & how long it took to get a new contractor for this area? Why was this decided made and no contractor to fulfilling the works whilst handing over? Who is responsible?

In regards to complaint procedures. I would like to know how many complaints were dealt with according to Barnet's timescales for stage 1, 2 & 3 complaints. How many exceeded the timescale? What is the procedure when they do exceed the timescale?

Requester added following clarification for last 12 months data

Why has Barnet council made it more difficult for residents to make complaints? I understand the decision was taken to change the complaints process due to Covid restrictions. Why was the decision made without informing residents of this? Why do none of Barnet's references tally up? Why don't your customer services departments have access to all references or access to the complaints?

Why was highways & crossovers separated yet all correspondence from crossovers refers you to highways? Was this a monetary decision?

I look forward to hearing from you in due course

Outcome / Documents

  • Response (some not held) - application/pdf - Download