Freedom of Information Request

Policy and procedures on vulnerable customers in Council tax arrears

Received: 14 March 2023

To Whom It May Concern,

I am writing to request information under the Freedom of Information Act 2000. I am hoping to obtain information about the policy of London Borough of Barnet on supporting vulnerable customers.

I would like to request the following information:

What specific procedure does your council operate to identify and prevent vulnerable customers, who may be at risk of homelessness, from being sent to external enforcement agents for Council Tax arrears, which in turn will increase debt and could exacerbate their risk of homelessness?

I would prefer to receive the information in electronic format, via email. If this is not possible, please let me know and I will provide a postal address for you to send the information to.

I would be grateful if you could respond to this request within the 20 working day timeframe specified under the Freedom of Information Act. If you need any further information or clarification, please do not hesitate to contact me.

Thank you for your assistance in this matter.

Outcome / Documents

  • Response (all information to be supplied) - application/pdf - Download
  • Vulnerable Customer Policy - application/pdf - Download