Select and Collect

About the Select and Collect service

Select and Collect allows you to borrow items while libraries are closed for browsing. You can borrow books, CDs and DVDs by telling us in advance what you want to read, listen to or watch.

We will put together the items you’ve asked for, ready for you to collect at a chosen library.

You can select items to borrow for yourself and for children.

There is a limit of 20 items on your library card.

All items are loaned for 6 weeks and will be automatically renewed. We are not charging fines at this time. 

You can use the Select and Collect service as frequently as you want. We have new stock arriving weekly.

Who can use the service

Barnet library members can use the Select and Collect service. 

If you’re not a member you can join the library online

Your membership number will be sent to you in an email. Use this number to request items via the form, email or phone.

If you can’t join online, please call us and we will enrol you by phone.

Libraries participating in select and collect

You can request items via Select and collect from all libraries, except Colindale and New Barnet library.

Find your local library

How to make a Select and Collect request

There are 4 ways to use the Select and Collect service. You can choose your own items using Barnet Libraries Online, you can let us choose your items using our Select and Collect form, or you can request items by phone or email.

Use the Select and Collect service in the following ways:

Choose your own items using Barnet Libraries Online

To use Barnet Libraries Online you must have a library card that starts 20131.

If your library card starts with H00 please request your items using the online form, email or phone.

Using libraries online:

1. Log in to 'My Account' in Barnet Libraries Online and search our catalogue for the item you want to request.
2. Choose the library where you want to collect the item from and click the Select and Collect button.
3. You will receive an email when your items are ready to collect. Please read this carefully as it will tell you what to do next.

You can check your loans in My Account in Barnet Libraries Online

Let us choose items for you

Use our select and collect form to request items.

You can tell us:

• what you like to read, watch or listen to
• what genres or formats you need
• how many items you would like and we will put together a selection based on your preferences.

We won't always get it right, but we hope to introduce you to new books and authors you'll like.

You can use the form to select library items such as:

• books for adults, teenagers and children
• CDs, DVDs and audiobooks.

How to use the Select and Collect request form

1. You can select up to 3 categories: genres, book formats and types of library item on the form.
2. If you need to choose more than 3 categories, please complete another online form.
3. To start the form, please choose ‘Continue without registering’.

Make a Select and Collect request

Select and Collect by phone

If you are unable to request your items on Barnet Libraries Online or by completing the request form you can call us Monday to Saturday from 10am to 5pm at:

Burnt Oak Library. Telephone 020 8359 3880

Childs Hill Library. Telephone 020 8359 3900

Chipping Barnet Library. Telephone 020 8359 4040

East Finchley Library. Telephone 020 8359 3815     

Edgware Library. Telephone 020 8359 2626

Finchley Church End Library. Telephone 020 8359 3800

Golders Green Library. Telephone 020 8359 2060

Hendon Library. Telephone 020 8359 2628

Mill Hill Library. Telephone 020 8359 3830

Mobile Library. Telephone 020 8359 3901

North Finchley Library. Telephone 020 8359 3845

Osidge Library. Telephone 020 8359 3920

South Friern. Telephone 020 8359 3946

Select and Collect by email

Send an email to Libraries Help please add Select and Collect in the subject line.

In the email please tell us:

• your name
• library card number
• the select and collect library you wish to collect from and
• what you would like to borrow
• if the item you want is for an adult or child
• if you want fiction (novels) or non-fiction (information)
• if your requests are for study or leisure
• the genre of fiction you enjoy
• who your favourite authors are
• if you want to wait for all your items to be available before you collect or collect items as they become available.

What you can borrow:

• a selection of books by a specific author, for example, 5 books by Agatha Christie
• a book or selection of books on a subject such as, a book on dinosaurs for a child aged 6
• the format: large print, audiobook, hardback or paperback, DVD or CD
• the number of items you would like, you can borrow up to 20 items on your library card
• please be as clear as possible so we choose the best items for you.

Collecting and returning your library items

When items will be available for collection

It will take some time before your selected items are ready for collection.

Items on loan to another customer will not be available until they are returned and quarantined for 72 hours.

If you chose an item that’s not available at your select and collect library, you will have to wait longer for it.

When and how to collect your items

We will contact you by email or telephone when your collection is ready.

You do not need your library card to collect your items.

Collect your items from the front door of the library.

If you are collecting items on behalf of a friend or family member you will need to inform us prior to collection.

You can not  browse the library for books or use the toilets at present.

How to return your items

Items can be returned to any of the select and collect libraries. You can return items inside the library during our revised opening times.

Out of hours return bins are available at Chipping Barnet, East Finchley, Edgware, Finchley Church End, Golders Green and Hendon libraries.

You may need to return an item before or at the time you collect your request if you have more then 20 items on your card.

You must follow social distancing rules when collecting items. Please wear a face covering.

Keeping library members and staff safe

For the safety of you and all our staff, we are following government and health advice while preparing your selection by:

• placing items in quarantine for 72 hours before they are available for Select and Collect
• pre-issuing and prepacking all items to minimise contact.

Collecting new membership cards and lost cards

If your library card starts H00, when you collect your items, your new library card will be inside your Select and Collect bag. 

If you’ve lost your library card, please contact us before visiting the library.

Tell us what you think

Please complete our survey and give us your views on our Select and Collect service.