Resident satisfaction remains high

Author: Nick Griffin


The latest Residents’ Perception Survey for spring 2017 shows that 82 per cent of residents surveyed are happy with their local area.

The survey also shows 70 per cent of people living in the borough remain satisfied with the way the council runs things - maintaining the satisfaction ratings recorded in autumn 2016 and seven per cent higher than the London average.

When it comes to the environment, almost three quarters of those surveyed felt the council was doing well in keeping their neighbourhood clean and green, and were positive about the council’s neighbourhood services such as street cleaning, parks and open spaces, street lighting and waste collection services.

Barnet’s community spirit remains high, with nearly nine out of 10 residents indicating that they help neighbours when needed, and over half of residents saying they believe people pull together to improve things in their local area.

And even more residents are doing their bit by giving up their free time for others, with 42 per cent saying they had volunteered at some point in the last 12 months, and 30 per cent saying they gave up their free time at least once a month, an increase of seven per cent over the last year.

When asked what their top three concerns were, residents placed the condition of roads and pavements top, followed by crime and then lack of affordable housing. In autumn 2016 people rated lack of affordable housing as their top concern.

Councillor Richard Cornelius, Leader of Barnet Council, said: “The majority of residents remain happy with what the council is doing which is very good to see. I am also very pleased to see that satisfaction across our universal services has risen over the last 12 months, including high levels of satisfaction with things such as waste collection and our parks.

“As always this survey provides us with a valuable insight about where to focus our efforts. This is why we continue to make significant investments into improving our roads and pavements and ensuring more homes are built across the borough.”

More information on the Residents’ Perception Survey is available via the engage website

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