Challenge a Penalty Charge Notice (PCN)
Our payment and contact systems for PCNs are now back online.
Some photographic and video evidence is not yet available to view.
All timescales to pay or challenge a PCN affected by the system being unavailable will be extended.
If you wish to contest the notice do not pay it.
Making a payment will bring the Penalty Charge Notice (PCN) case to a close. The opportunity to contest the notice will no longer be available.
You should view the evidence of your PCN before you challenge it. Once challenged, the case will be placed on hold until responded to.
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View the evidence
If you have received either on street or bus lane Penalty Charge Notice (PCN) you can view evidence relating to your PCN online. This includes the CCTV footage if captured.
You’ll need your:
- PCN number
- vehicle registration number
- Web Code
You should allow 24 hours for images and evidence to appear online.
Only the person named on the PCN or their authorised representative should view the footage. The footage must not be transferred to third parties or published to social media.
Challenge a PCN
The quickest and easiest way to challenge a PCN is online.
You can also submit your challenge by post:
Barnet Parking Services
PO Box 5772
DINGWALL
IV15 0BD
You will need:
- your PCN number
- your vehicle registration number
- your full address
- as much detail that supports your challenge, such as evidence or photos
Requests for reasonable adjustments under the Equality Act 2010
If you have a disability which prevents you making a challenge online or in writing, you can request for reasonable adjustments under the Equality Act 2010.
Call us on 0333 200 7380. We are open from 9am to 6pm, Monday to Friday.
When you will hear from us about your PCN challenge
We aim to investigate and respond within 56 days of receipt of your
- challenge
- formal representations
- appeals
- correspondence.
This is in accordance with legislation for formal representations.
Legal information
Informal challenges
If you make a challenge during the 14 day discount period, we will place your PCN on hold until we respond.
If your challenge is unsuccessful, you can still pay at the discounted amount of 50 percent of the charge.
Please don’t write to us again until you receive a Notice to Owner or Enforcement Notice for Bus Lane PCNs. This is sent to the registered keeper of the vehicle.
The Notice to Owner (or Enforcement Notice for Bus Lane PCNs) is sent out not less than 28 days after your PCN is served.
Formal Representations
As the registered keeper of the vehicle, when you receive a Notice to Owner, Regulation 10 PCN, CCTV PCN or Enforcement Notice for Bus Lane PCNs, it will now include a unique web code so you can make a formal representation to us
If you received one of the above notices dated before 1st November 2025 it will not include this code. Please call our customer service team on 0333 200 7380, 9am-6pm Monday to Friday (excluding bank and public holidays), they will provide you with your unique web code.
If your formal representation is unsuccessful you may need to pay the charge in full.
Formal appeals
As the registered keeper of the vehicle, when you receive a Notice to Owner or Enforcement Notice for Bus Lane PCNs, you can make a formal appeal to us.
If your formal appeal is unsuccessful you may need to pay the charge in full.
Appeals to Environment and Traffic Adjudicators at London Tribunals (formerly PATAS)
If you make a formal representation to us and this is unsuccessful, we will advise you at that time how to appeal online to the independent adjudicator or send a form to you for you to make a further appeal.
The adjudicator will examine your case and their decision is legally binding on both parties.
Please refer to the London Tribunals site for further information.