Challenge a Penalty Charge Notice (PCN)

View the evidence

If you have received either on-street or bus lane Penalty Charge Notice you can view evidence relating to your PCN online.

You’ll need:

• your Penalty Charge Notice (PCN) number
• your vehicle registration number. 

You should allow 24 hours for images and evidence to appear online.

Images and videos should only be viewed by the person named on the associated Penalty Charge Notice (or their authorised representative) and must not be transferred to third parties or published to social media.
 

Challenge a PCN

You should challenge your Penalty Charge Notice (PCN) in writing, where you are able.

You must provide:

• your PCN number; your vehicle registration number; and your full address including post code
• as much detail as you can provide to support your challenge.
• any evidence, including photos, that supports your challenge

The easiest way to challenge a PCN is online.

You can also submit your challenge by post by writing to:

Barnet Parking Services
PO Box 197
Lowton Way
Hellaby
Sheffield
S98 1LW

When you will hear from us about your PCN challenge 

If your challenge relates to a PCN we aim to investigate and respond within a timely manner.

However, due to the current COVID-19 pandemic and staff shortage at this time, we may be delayed in being able to respond so promptly, but will work to ensure that responses are issued within 56 days of receipt of your correspondence and in accordance with legislation for formal representations.

Requests for reasonable adjustments under the Equality Act 2010

If you have a disability which prevents you making a challenge in writing, please call us on 0161 913 2523.  We are open from 9am to 5pm, Monday to Friday.

Freedom of Information (FOI) / Environment Information Regulations (EIR) and Subject Access Requests (SAR)

The Information Management Team handles requests under Freedom of Information (FOI), Environmental Information Regulations (EIR) and Subject Access Requests (SAR), ensuring our service meets legal requirements, and responding to data protection incidents.

If you wish to submit a Freedom of Information, Environment Information Regulation request or Subject Access Request please visit https://www.barnet.gov.uk/your-council/open-data-and-information-requests as  response times for information management requests cannot be guaranteed if made as part of a challenge against a Penalty Charge Notice.

Legal information

Informal challenges

If you make a challenge during the 14-day discount period we will place your PCN on hold until we respond. If your challenge is unsuccessful you can still pay at the discounted amount of 50% of the charge.

Please don’t write to us again until you receive a Notice to Owner (or Enforcement Notice for Bus Lane PCNs) which is sent to the registered keeper of the vehicle. The Notice to Owner (or Enforcement Notice for Bus Lane PCNs) is sent out not less than 28 days after your PCN is served.
Formal appeals

When you, as the registered keeper of the vehicle, receive a Notice to Owner (or Enforcement Notice for Bus Lane PCNs) you can make a formal appeal to us. If your formal appeal is unsuccessful you may need to pay the charge in full.

Appeals to Environment and Traffic Adjudicators at London Tribunals (formerly PATAS)

If you make a formal representation to us and this is unsuccessful, we will advise you at that time how to appeal online to the independent adjudicator or send a form to you for you to make a further appeal.
 
The adjudicator will examine your case and their decision is legally binding on both parties.
 
Please refer to the London Tribunals site for further information.