Report a missed bin collection

Christmas bin collection dates

There will be some changes to your recycling and refuse collection schedule during the Christmas period. Please check your updated collection dates before reporting a missed collection: More information about Christmas collections

If your bin was not presented on the revised collection day, we will collect on your next scheduled day so please do not report a missed collection.

If your bin was put out on the revised collection day but wasn’t collected:

• first check for updates on Bin collection updates page as there my be delays or disruptions during the Christmas period
• if there are no updates for your road, and if other bins on your road have been collected but yours has not, you can report a missed collection.

Before you report a missed bin

Is it your correct bin collection day?
You can find out your collection day using your postcode. Remember garden waste is collected fortnightly.

Was your bin placed on the property boundary by 6 am?
Bins need to be placed at the boundary of your property from 6 am, where your property meets the public footpath for collection.

Have there been severe weather conditions?  
In severe weather there may be some delays to your collections. We try to complete all collections wherever possible. We will provide updates on this website and on our Facebook and Twitter feeds.

Is your bin too heavy or overfilled?
We cannot empty your bin if it is too heavy or overfilled. The lid of your bin must always be closed. Heavy bins may cause injury to our crew or damage to the vehicle. Remove any heavy items from your bin for us to empty it on your next scheduled collection day.

Are there items stuck inside your bin?
Our crews are not allowed to remove any items stuck in your bin. Loosen or remove any stuck or frozen items in your bin so we can empty it on your next collection day.

Does your bin contain incorrect items?
Our crews will leave a bin hanger on your bin to tell you the reason your bin was not collected. We have a guide for what to put in your bins. Remove any incorrect items from your bin before the next collection day. If you can’t wait for your next collection day, you can take uncollected waste to the Summers Lane Reuse and Recycling Centre or you can pay for a special collection.

Can we access your bins?
Your bins must be accessible for our crews to collect them. Do not block access to your bins with extra waste (for example, bags), vehicles or other obstructions.

Is your bin damaged?
We ask you to look after your bins. Don't fill bins with soil, concrete, hardcore or heavy waste and ensure lids are closed. After collection, store your bins away from public footpaths. We will maintain and replace bins that have been damaged through wear and tear.

Order a replacement bin

Is your bin a Barnet bin?
We do not collect bins that are not marked with the Barnet logo.